After a number of years of healthy profits, insurers worldwide are being impacted by a soft pricing landscape. Customer loyalty is proving ever more challenging to retain, whilst the growth of new distributors and disintermediation through price comparison web-sites are putting further pressures on profitability. When added to the uncertainties of climate change on claims and underwriting, increasing sophistication in the perpetrators of fraud and customer concerns over security and data loss, general insurance is an increasingly pressured marketplace.

Atos Origin has combined its deep knowledge of the industry, with the technology products and services it

offers, to provide solutions that deliver real client value in the context of these challenges. We are focused on:

• Improving insight and relationships with customers
• Driving back-office efficiencies in the context of increasing regulation
• Transforming IT performance through outsourcing and platform redevelopment.
  

Regulation and compliance

The risks of customer data loss, fraud, terrorism financing and money laundering are currently at the

forefront of regulator, customer and media attention. Compounded with other regulatory changes the industry is increasingly finding that compliance programmes are demanding a high proportion of management attention and resources. Atos Origin combines the strength in security and

information risk, experience gained in roles such as IT partner for the International Olympic Committee,

with a dedicated business risk and compliance practice. Focusing on operational implementation in areas such as financial crime management, Treating Customers Fairly (TCF), MiFID, NewCob, Know Your Customer (KYC), Solvency II, SEPA and London Market reform.

Technology transformation

Pressures on margins, a shortening of the insurance cycle and growth in new distributors have led general

insurers to be particularly demanding in cost effective and agility technology provision. Our work with LV= is a good example of how Atos Origin has honed its technology solution set to the needs of a

rapidly growing player in this market.