With an outstanding record of successfully working with leading UK and global banks, Atos Origin designs, builds and manages IT solutions that enable retail banks to respond to increasing consumer demands and fast-changing market dynamics.
To address the need to reduce operating costs, improve customer service and minimise risk, we deliver tried and trusted retail banking solutions that facilitate the modernisation of core banking systems. By ensuring a smooth transformation from legacy systems, we guide our customers through the deployment of innovative, customer-centric business models that make it easy for banks to quickly launch and manage new product offerings across multiple customer contact channels.
The core banking challenge
Core banking systems are the engine rooms of banks. They manage customer accounts including current accounts, savings and loans, handle masses of transactions and provide the capability to design, build and support new product offerings. For many banks these (core) legacy systems have been modified substantially over time, with parts bolted on as a result of market consolidation. Such sprawling legacy systems are costly to maintain and increasingly ill-equipped to support the business.
Drawing on our extensive retail banking expertise, we help our customers to modernise their core banking systems by creating cohesive, integrated infrastructures that can manage all essential banking processes more efficiently, cost effectively and with minimum risk. For example, when Standard Chartered Bank needed to modernise its IT infrastructure for its Asia Pacific business, Atos Origin delivered a solution that lead to a 50% reduction in operating costs while improving performance and supporting future growth plans.
Modernisation strategy
Modernisation of IT infrastructure can take a number of forms, from ‘wrapping’ legacy applications behind a new integration layer, to re-platforming, re-architecting and replacement. Core systems need to operate in real-time and support direct channels 24/7, offer a single-customer-view, have lower running costs and the capability to support more sophisticated product and channel offerings. From the development of a core systems strategy through to delivery of an end-to-end solution, we are helping our customers to optimise the benefits of modernisation.
Putting customers in control
Changing consumer behaviour has seen a rapid rise in customer self-service fuelled by trends in the retail, telecom and travel industries. At the same time, having invested heavily in technology to support multiple distribution channels, banks need to understand how they can best support the future needs of their customers, taking into account the role of the branch, banking at a distance, the internet and mobile banking.
To remain competitive and play to their strengths, we are helping banks to define and deliver an optimum mix of services to support their customers and take advantage of the growing trend for putting the customer in control. We help banks to manage the transformation of their processes so that they can offer a true retail experience and better service to their customers while making significant savings and increasing revenue.
For instance, when BNP Paribas needed a solution to improve its customer services while reducing costs, we delivered an automated intelligent call-distribution solution for the provision of a single telephone number to access all services. The solution has rationalised and optimised the bank’s call processing operations, is self-financing and handles 25 million calls a year.
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Our retail banking solutions
We have a strong track record of design and delivery of solutions for retail banking, including:
- New distribution channels and multi-channel solutions including ATMs, internet sites, contact centres and mobile banking
- Core banking solutions delivered through a combination of partnerships and our own in-house solution
- Payment and clearing solutions to support credit and debit card processing and electronic bill payments, either as stand-alone packages or as managed services
- Operational and analytical customer relationship management solutions
- Credit card solutions
- Enterprise risk management and compliance solutions
- Enterprise architecture solutions for reduced costs and greater business flexibility.
Case Study
Achieving significant cost reductions through data centre consolidation. Download Standard Chartered Bank case study >>