Atos Origin delivers complete telecoms business support solutions that enable operators and service providers to reduce costs, minimise risk and optimise performance. Our portfolio includes billing convergence, customer relationship management and revenue assurance solutions that deliver tangible competitive advantage and return on investment.
Survival in the rapidly changing telecoms climate demands business-oriented infrastructure and processes that:
- Accelerate new product and service revenues
- Optimise use of capital
- Seamlessly support the impact of acquisitions, mergers and disposals
- Optimise operational performance
- Exploit the full value of corporate data
- Provide the flexibility to deal with uncertain markets and fluctuating demand.
From strategy to execution, we can manage the entire business support solution design and integration process and provide managed telecoms IT services including business process outsourcing and offshore support.
Billing convergence
Atos Origin is the European market leader in pre- and post-paid billing convergence solutions and related technologies. The key driver is the need to consolidate highly accurate data about multiple services from disparate sources to enable easy reconciliation and analysis. We can provide all or part of a cost-effective and simplified billing service to facilitate consolidation of existing platforms and support new products.
Business benefits
- Consolidate existing billing systems to reduce IT costs
- Rapidly launch new and complex products and services
- Harmonise billings from different platforms
- Easily integrate with other products to support mediation, CRM, etc
- Manage billings / revenues shared with media owners
- Reduce operator costs, improve accuracy and increase revenue recovery
- Integrate disparate legacy systems to deliver world-class capability
- Simplify business processes.
Capabilities and resources
- Full IN – SCP competence centre
- Rating and billing competence centre
- Mediation competence centre
- Pre-paid competence centre
- Protocols competence centre
- Billing application management centre
- Partners include Intec, Portal and Convergys.
Customer relationship management (CRM)
Telecoms operators need robust customer-centric strategies at the heart of their businesses. With incomes levelling off, survival depends on giving consumers the best possible experience to maintain their custom, loyalty and willingness to try out and pay for new services.
By supporting the next generation CRM technologies, we enable campaigns that instantly engage with consumers in ways that are timely, welcome and compelling. We are helping operators to increase average revenue per user (ARPU), for example, by providing segmented marketing models whereby subscribers can opt in for value-added services such as community IPTV programming that reflects niche interests.
To narrow the gap between outbound sales and consumer response, our CRM solutions are focused on consolidating disparate processes, better integration with core systems, support for multiple sales channels and access from diverse devices.
We offer complete CRM services from consultancy to implementation and hosting. Where prudent, we use standard package functionality to reduce the extended timelines associated with custom tailoring and standard pre-built integration adaptors for quick connection to enterprise systems architecture.
Business benefits
- Increase sales campaign success
- Shorten the sales cycle and improve close rates
- Improve upsell with telesales analytics
- Deliver efficient, consistent customer service
- Create a single customer view for better service
- Use workflow automation for greater efficiency
- Use analytics to campaign the right customer
- Create niche marketing campaigns to segmented communities.
Capabilities and resources
- Self-care competence centre (e-care, e-bill, e-shop)
- CRM support competence centre
- Order entry and order management competence centre
- Multi-channel management and portals
- Sales management and marketing campaigns competence centre
- Customer business intelligence and data warehousing competence centre
- Customer loyalty competence centre
- Global CRM application maintenance centre
- Partners include Siebel, Clarity, PeopleSoft, SAP, Oracle and Microsoft.
Revenue assurance
Despite major advances in revenue assurance process, revenue leakage is still estimated to cost the telecoms industry up to 12% (source: Analysys) of potential annual income. Managing revenue across the sophisticated business models required to support next generation IP services is bringing additional challenges to the industry.
Atos Origin has a reputation for robust solutions that deliver high rates of revenue recovery. We offer a fully service-based solution through the lifecycle of revenue generating activities, including: leakage identification and closing, fraud management, interconnect cost reduction, regulatory compliance and end-to-end network-to-invoice reconciliation.
Increasing the accuracy of revenue data triggers a reduction in customer complaints, which cuts operational costs. Revenue assurance processes can also optimise network routing, further reducing costs.
Business benefits
- Maintain market share
- Safeguard revenues across complex IP business models
- Accurately evaluate customer and product profitability
- Manage subscriber and transaction-based pricing models
- Control fraud, identity theft and abuse of data
- Manage split revenues for third-party services
- Minimise risk and meet regulatory compliance needs.
Capabilities and resources
- Revenue assurance competence centre
- Fraud competence centre
- Network cost optimisation centre
- Partners include Vibrant and Systar.