Atos Origin works hand-in-hand with its telecoms clients to develop strategic business and IT solutions that enable the transformation of telecom services and associated processes. We use a variety of expert modelling tools and proven methodologies to construct a transformation programme that broadly covers three areas, as follows.

Process redesign for maximum impact

Our starting point is to develop a clear understanding of our telecom client’s needs and values. We then use these as guiding principles to redesign business processes that are measurably more efficient in maximising customer service levels and operational effectiveness. In addition, we thoroughly review non-core competencies to establish the best way for these services to be delivered.

Organisational design

Ultimately people are what make telecoms businesses successful. When transformation initiatives fail, a common reason is because the planned changes are out of synch with the organisational structure, culture and management systems. To minimise these risks we use a wide variety of tools and diagnostic methods to carefully address issues and ensure that planned changes are carefully aligned with needs and expectations across every layer of the organisation. We also ensure that all work is carried out and approved by people with the appropriate skills and accountability.

Making best use of technology

We aim to use technology wisely – not for its own sake but to deliver measurable benefits. By helping our telecoms clients to clearly align their IT strategies with their organisational goals, we can then specify and utilise those technologies that will deliver maximum performance gains.

Telecoms operational transformation

Our operational transformation design solutions draw on a wide range of disciplines and services to specify a precisely tailored solution. Key building blocks of operational transformation address:

• Operational Transformation diagram (click to view full image)

  Advanced planning solutions
• Business transformation processes
• Electronic commerce
• Enterprise solutions
• Supply chain strategy
• Asset management and support
• Order fulfilment and logistics
• Business process outsourcing
• Strategic sourcing.

Telecoms business transformation

We provide a complete capability set of methods and services to manage the transformation of telecoms business processes.