Atos Origin enables established telecoms companies to advance from legacy infrastructures and reduce operating costs via the delivery of operation support solutions (OSS).
Historically, setting up and running a telecoms operation required a great deal of network expertise. However, rapid advances in technology are automating many formerly manual processes, allowing new entrants with streamlined systems to gain advantage on the incumbents. Without the burden of cumbersome legacy systems, new competitors with lower operating expenditure are challenging existing operators on rates and prices.
We deliver solutions that enable telecoms companies to compete effectively by simplifying processes and automating wherever possible. Our approach focuses on the operations where process and IT automation can make the biggest savings, particularly in areas such as service fulfilment, provisioning and assurance.
We take a holistic view that encompasses people, processes and partnerships as well as strategy, business objectives and technical issues. When underpinned by stringent key performance indicators, OSS deployment enables significant cost reduction and sustained savings.
Process and IT automation
The telecoms industry is moving towards consolidation of all contact with the enterprise. Streamlining secure access with customers, agents and partners via a common channel – typically a single web portal – can facilitate more effective communication with external parties, better workflow and joined-up processes throughout the organisation.
Service-oriented architectures (SOAs) and enterprise application integration (EAI) solutions are central to the consolidation process. These solutions enable designated legacy applications to be adapted and integrated with next generation applications as part of a refreshed, fit-for-purpose infrastructure. With the expert delivery of SOAs and EAI solutions, any number of data sources and operational systems can be successfully integrated, both within and between enterprises, allowing unrestricted sharing of data assets and business processes. This in turn makes it easier to link functions such as marketing, upselling, provisioning and workflow.
Our approach to SOA/EAI
Our proven SOA/EAI approach helps telecoms operators bring flexibility, agility, efficiency and coherence to their business. We have developed a proven set of tools and blueprints that enable us to compress implementation timescales, adding business value via quick wins early in the project lifecycle. Our principal partners in the process and IT automation arena include TIBCO, SAP, IBM, BEA and Soniq.
Business benefits of integration
- Reduce development, support and operations costs
- Enable new channels to market
- Increase efficiency through improved sales, fulfilment and customer service
- Enable a faster time to market
- Improved operational effectiveness via business process and systems integration
- Increased flexibility for new product launches.
Capabilities and resources
- Enterprise application integration solutions
- Workflow automation, fulfilment and service management
- Legacy consolidation
- Adapter development for legacy consolidation and automation.
Service assurance
Telecoms companies increasingly need to adhere to stringent service level agreements (SLAs) for their major clients or incur high penalties for breach of service. At the same time, sophisticated payment models for the delivery of data-rich IP-based services, such as pay-per-view TV and online gaming, are raising demands on the network. To meet these challenges, telecoms operators need robust solutions to manage network capacity, addressing both peaks in demand and variable service levels, to ensure consistent quality.
A consolidated view of the service delivery platform is a pre-requisite for giving consumers high quality services free from disruption. Smooth service delivery demands a raft of operations running effectively at network level, including fault management, inventory management and service assurance. We can deliver these three services on a stand-alone basis, however, we believe that integrated cross-domain management of all three is vital to improved cost management and end-to-end service provision. The ability to identify, resolve and accurately report on faults, inventory and service levels directly improves operational effectiveness, decision-making and compliance.
Our approach
We have extensive first-hand experience of deploying multi-protocol, multi-vendor fault management, inventory management and service assurance solutions. By prioritising scarce resources and reducing exposure to costly SLA breaches, we deliver tangible savings. Our key service assurance partners include InfoVista, Micromuse, Proviso and Concord e-Health. Our inventory management proposition is based around product suites from Cramer and Axiom (AxiOSS) that we can integrate with Micromuse Netcool, SUN and other leading OSS vendor applications.
Business benefits
- Precisely match network capacity with customer needs
- Manage variable demand and variable network quality
- Increase customer retention by reducing SLA breaches
- Reduce SLA penalties by prioritising the faults that cause them
- Streamline field force deployment via holistic alarm management
- Reduce time to revenue by using accurate records to guide decisions
- Identify and follow through opportunities to bill.
Capabilities and resources
- Network and services management centre
- Service quality and SLA management centre
- Network security competence centre.