End-to-end fulfilment

Atos Origin delivers a full complement of end-to-end fulfilment and provisioning solutions and managed services that enable telecoms operators and service providers to process new customer orders more quickly and efficiently.

The telecom industry places great emphasis on customer acquisition and winning new orders, but with increasing competition and incomes levelling off, it is the efficiency with which an order is managed behind the scenes that determines customer satisfaction and long-term loyalty.

Swift service activation and provisioning, to translate customer orders into billable services, is critical to commercial success. When customers sign up for any new service, whether it’s an on-demand TV show or activation of a new mobile handset, they expect a fast, effortless experience. By enabling the standardisation of service offerings, together with automation of the appropriate business and operational processes, we are helping telecoms operators to deliver on this promise.

Before an order is network ready, it needs to pass through numerous channels (web, call centre, IVR hub, etc) prior to activation on the network. Our service activation and provisioning solutions address the configuration requirements of the network infrastructure to enable the fulfilment of any specific service request for a customer, including delivery over the final mile of the local loop.

Our approach

Our solutions are highly scaleable and can be implemented across any type of network – fixed, mobile and IP. We offer tight integration with business support solutions and expert configuration of technical infrastructures to facilitate the automated activation of network elements as required.

Our solutions are based around product suites from key partners Axiom (AxiOSS), Intelliden (R-series) and Evolving Systems (Tertio).

Business benefits

• Cut time needed to make orders network ready
• Reduce time to revenue for customer orders
• Establish swift, standard service definition processes
• Reduce revenue leakage due to network configuration errors
• Reduce cost of activation through end-to-end process automation
• Cut repair costs via well-defined, automated service configurations.

Capabilities and resources

• Order management centre
• Network activation centre
• Service platform activation
• Network and service inventory centre
• Fulfilment application maintenance centre.